After you have completed the order, you will receive a confirmation email containing your identification number. In case this does not go through, you will receive a second email where we will inform you that the order has not been confirmed and will not be shipped.

No, you don't need to have a Liujo account for any purchase. However, having an account will serve you the following benefits:

• Track all your orders/payments details easily through your account.
• Review your purchase history, payments, wishlist, and in-cart items.
• Receive emails about the latest collections, new items, promotions, and discounts.
• Save shipping address and payment details for a faster checkout next time.

You can search for products from the main menu by clicking on the relevant category. You can activate various filters for a more refined selection or use the search box in the top left corner and enter keywords like article code, color, type of product, and more. Go to the top right of the screen and find the magnifying glass icon that says "What are you looking for?" Enter the keywords for the item you want to find.

To access detailed product information, simply click on the product image. This will open a dedicated screen displaying information like product line, season, name, price, description, composition, measurements, available colors, washing instructions, and sizes.

You can change your contact details by accessing the "account" section.

Yes, just enter your email address in the form at the bottom of the page and you will receive information about the latest news and promotions.

Go to the person icon at the top right of the screen. Click on the question "Forgot your password?"

To make a gift, once you have chosen the items, you can select the gift box during the checkout process.

Of course. You can find all the information you need by clicking "Size Chart."

You may have mistyped the email address during checkout. To receive notifications in this case, you must contact Customer Service who will provide you with all the information you need.

By creating an account, you will be able to see a summary of your orders and returns, modify your personal information, and manage your addresses and wishlist.

All orders are processed automatically, and therefore modification of the purchased items is not possible. You can ask to cancel your order if it has not already been shipped by contacting Customer Services.

Apply the promo code to your shopping cart before finalizing your order as a guest or registered user.

Luijo.sa allows a 1 Business Day Refund policy for items on original condition (unworn, undamaged and unused, with all tags attached and the original packaging, branded boxes and dust bags, if placed inside a protective outer box for shipping), credit cards will be refund on their account, COD will be transferred to Your bank account, 50 SR will be deducted for return shipment charges, any returns that do not meet our policy will not be accepted.

Items sold during seasonal offers or on discount can be exchanged or returned within 1 day of purchase. Jewelry, swimwear, scarves – cannot be exchanged or returned.

You can contact customer support care at customercare@luijo.sa and request a return. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return / refund may not be possible.

Ten days at the most from the time our warehouse receives your return are necessary for you to receive your change of size.

Of course. You have to contact the forwarding agent to pick up the return and then inform the Customer Service.

Exchange can only be made within 5 days from the date of delivery.

Item should be in a good condition and not used along with the original tag.

It should also be in the same brand box you received. As soon as you create a size change request, subject to availability, we would reserve the item you want for yourself.

Size change is subject to 50 SR plus shipping charges. If the price of the item you're exchanging has gone up, don't worry, you won't have to pay extra to receive it.

Prepare a small product description and attach 3-4 photos showing the entire article and a detailed view of the defect, then immediately contact our Customer Service. please contact us using our Customer Service email address: customercare@luijo.sa

Prepare a small product description and attach 3-4 photos showing the entire article and a detailed view of the defect, then immediately contact our Customer Service.

You will in any case have to make a return request. After the warehouse has received and checked the return (up to 5 business days are necessary), we will ship it to the address indicated for the first order and will notify you with a confirmation e-mail.

We will reimburse the person who made the order. For security reasons we are not authorised to credit refunds to a different account.

The refund will be made on the bank or postal current account. We recommend that you check the transactions of your card, and not the credit card statement.

If the amount refunded is incorrect, immediately contact our Customer Service at customercare@luijo.sa

You should book collection of the return with the courier or take the packet to your closest UPS Point.

The standard parcel consists of a cardboard box on the outside with security seals, which will contain the purchased goods, wrapped in a personalized LiuJo tissue. The package will also contain instructions for returning goods and an order summary. If your package has been tampered with, you are entitled to not collect it.

You can enter a billing address different from the shipping address only if the destination country remains the same. Liujo does not issue invoices for trading, business or professional activities.

You can recover the tracking information from the shipment confirmation e-mail you were sent, or by going to the orders section of your account. If you encounter problems, contact Customer Services immediately.

The package comprises a cardboard box containing a pearl white box personalized with the Liu Jo logo and decorated with an organza ribbon that the recipient can use for putting purchases away. The garments inside will be wrapped in personalized Liu Jo tissue paper. A personalized gift card can still be added.

Our warehouse is located in Riyadh

We are currently shipping to all cities of Saudi Arabia with 3-4 working days.

Yes, you can order through website www. luijo.sa and select Pick from your nearest store location.

Choose your latest gifts and place your order by 17/12: delivery is guaranteed and you can receive your parcels in time for Christmas.

We do not collect or receive your credit card information, and your money is collected directly on the Bank payment gateway. If you think that your credit card has been compromised, then immediately report the same to your card issuing bank.

If the card is authorized, payment will be debited immediately.

the card is not authorized, we will inform you via e-mail that payment was not successfully completed. In this case, no amount will be charged.

After receiving the order we perform a standard pre-authorisation check. Payment may not be accepted for a number of reasons, such as insufficient funds on your card or due to entering incorrect data. If the problem persists, we recommend that you contact your bank and/or our Customer Service, providing as much information as possible (including any error messages) so you can be helped.

Yes. All of our articles are inclusive of VAT.

No, the only method of payment accepted is credit card.